Returns


If you are not satisfied with your purchase, return the item in its original condition within ten (10) days for a full refund, less shipping costs.

Please note: All custom orders are final sale.

To receive a refund based on purchase price of the item(s) and in the original form of payment you must observe the following:

1. All merchandise must be returned within ten (10) days of the original purchase date.
2. The merchandise must be in new/unused condition with ALL tickets/tags attached.
3. All returns must have a Return Number, which can be generated on katharinestory.com as set out below.